Frequently Asked Questions (FAQs) for Outdoor Knives Export
As a global outdoor knife supplier, we understand the complexities of cross-border trade. Below, we address the most common questions to streamline your purchasing experience and ensure compliance with international regulations.
1. Product Compliance & Certification
Q: What certifications are required for exporting outdoor knives?
A: Most countries require proof of compliance with safety standards (e.g., EU’s EN 420 for blade safety). For tactical knives, additional certifications like FCC (for electromagnetic compatibility) may apply if integrated with electronic components
. Always check destination-specific requirements, such as Japan’s PSE Mark or Australia’s RCM certification
.
Q: How do I ensure my knives meet Amazon’s packaging rules?
A: Amazon mandates anti-piercing packaging (e.g., hardened blister packs) for sharp items. For example, folding knives must be fully enclosed to prevent blade exposure during handling
. Non-compliant shipments risk disposal at Amazon warehouses
.
2. Shipping & Customs Clearance
Q: What documents are needed for international shipping?
A: Essential documents include:
Commercial invoice (with HS codes, e.g., 8211.93.00 for folding knives)
Packing list (detailing weight, dimensions, and materials)
Export license (required for blades over 15 cm in some regions)
.
Q: Can I ship pre-sharpened blades to the EU?
A: Yes, but blades must comply with EU Regulation 2019/2144. For example, knives with a blade length ≤15 cm are generally permitted, while switchblades are banned
. Include CE Marking and safety warnings in local languages
.
Q: How to handle customs delays?
A: Delays often stem from incomplete paperwork. Use bonded warehouses in key hubs (e.g., Germany or the U.S.) for pre-cleared shipments to avoid inspections
.
3. Payment & Order Management
Q: What payment methods are accepted?
A: We support SWIFT/TT transfers, PayPal, and Alibaba Trade Assurance. Bulk orders (>$5,000) qualify for LC payment terms with 30% upfront
.
Q: Can I request blade customization?
A: Yes. Specify preferences (e.g., Scandi grind or Damascus steel patterns) during checkout. Note: Custom orders require a 50% deposit and 15-20 days lead time
.
4. Returns & Warranty
Q: What is your return policy?
A: We offer a 30-day no-questions-asked return for unused items. Exceptions apply to:
Customized knives (non-returnable)
Items damaged due to improper handling (e.g., rust from moisture exposure)
.
Q: How does the lifetime warranty work?
A: Coverage includes blade breakage and handle defects. Submit a claim via our portal with photos and purchase proof. Exclusions: Wear from sharpening or misuse
.
5. Legal & Regional Restrictions
Q: Are there banned knife types in certain countries?
A: Yes. Examples include:
UK: Ban on gravity knives and zombie-style blades
.
Canada: Restrictions on butterfly knives (requires import permit)
.
UAE: Prohibition of double-edged daggers
.
Q: How to verify import laws for new markets?
A: Use tools like Nemko Direct or consult our compliance team for real-time updates on regulations like China’s CCC Mark or Brazil’s INMETRO
.
6. Logistics & Packaging Optimization
Q: What packaging prevents damage during transit?
A: Recommended methods:
Blister packs: For folding knives (prevents blade movement)
.
5-layer corrugated boxes: For fixed-blade knives (crush-resistant)
.
Anti-corrosion VCI paper: Protects carbon steel blades in humid climates
.
Q: Can I use eco-friendly packaging?
A: Yes. We offer FSC-certified cardboard and biodegradable foam. Notify your sales rep during ordering
.
7. Bulk Orders & Wholesale
Q: Do you offer discounts for bulk purchases?
A: Orders >50 units receive:
15-20% volume discount
Free laser engraving (e.g., company logos)
.
Priority access to seasonal promotions like Black Friday deals
.
Q: How to track bulk shipments?
A: Use our TAMSys platform for real-time updates, duty calculations, and compliance alerts across 200+ regions
.
8. Post-Sales Support
Q: How do I access repair services?
A: Submit a repair request via the member dashboard. Common services:
Blade re-sharpening: $10/service (excludes Damascus steel)
.
Handle replacement: $15-30 (G10 or micarta options)
.
Q: Can I resell your knives under my brand?
A: Yes. We provide white-label services with custom packaging and OEM documentation. Minimum order: 200 units
.
Need More Help?
Visit our Help Center or contact support via WhatsApp/WeChat for urgent inquiries. For compliance guidelines, refer to the Global Export Handbook
